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tkworks
New User
| Posts: 1
| Joined: 10/06
Posted: 10/07/06 04:13 PM
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I purchased a Golen engine 6 months ago and it came defective from the factory with a reversed main seal. I dutifuly documented the matter to Chad Golen's satisfaction. After many phone calls and being put on hold for extended times I still have not been made whole. I can understand that not everything can be performed perfectly, however I cannot understand why this matter has not been resolved. The cituation has tainted my oppinion of Golen and how they do business. I can only assume that Golen has so many warranty issues that they cannot possibly cover them all or is so prophet minded that they are unwilling to honor there warranty without litagation. I am regretful that I did business with this daralict company. It was 218.$ to fix the problem. I would think that is a cheap price to pay to avoid the bad press. I have also found out that they have problems with the heads on their engines. I can be sure they will not warranty this either if I should have this problem in the future. Regretfuly T.K. Bergman.
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Posted: 10/08/06 02:00 PM
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Mr. Bergman, You did not buy a engine from Golen Engine Service therefore you will have to contact the person that did buy the engine from us for any warranty issues. We offer a Three Year Warranty with every high performance engine that we sell and will honor any claims that are presented from the original buyer of the engine. Golen Engine Service
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bottlefed
New User
| Posts: 48
| Joined: 10/06
Posted: 10/08/06 07:27 PM
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thanx for the heads up bro!
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